Creative Beautiful Bespoke

Privacy Protection & Cookie policy

Privacy

Earthmark Garden Design is committed to making sure that your privacy is protected under the General Data Protection Regulations of the Data Protection Act 2018. 

If you wish to contact us concerning privacy protection, please do so in writing to:-

Earthmark Garden Design, 2A market Street, Wotton-under-Edge, Gloucestershire, GL12 7AE.  E mail: earthmarkgardesign@ymail.com

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Please note that any changes we may make to our privacy policy in the future will be posted on this page.

We may collect the following information:

·      Identity data such as title, first name and surname

·      Contact information including email, address and telephone number, home address

·      Demographic information such as postcode, preferences and interests

·      Other information relevant to customer surveys and/or offers

·      Usage data, information about how you use our website

·      Marketing and communications data for example your preferences in receiving communications and marketing from us

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping 

We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our site may, from time to time, contain links to and from other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Retention of Data

Personal data will be stored in accordance with applicable laws and kept for as long as needed to carry out the purposes described in this notice or as otherwise required by law. Records and information will only be retained for legitimate business use and will not be held for longer than necessary. 

Controlling your personal information

You have rights over your data and how we process it under the GDPR (General Data Protection Regulations). These are detailed on the Information Commissioner’s web site

You have the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

• Complain to the Information Commissioner about the way in which we collect and use your personal data:

How we use cookies

Our website uses cookies to provide you with a good experience when you browse our website. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your device. 

Cookies helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can then tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our cookies and tracking help us to:

• Make our website work as you'd expect creating a user friendly experience

• Remember some settings during and between visits

• Make our marketing more efficient

• Improve the speed/security of the site

• Continuously improve our website for you

• Analyse web traffic to help us understand our customers and tailor it to their needs

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)

• Collect any sensitive information (without your express permission)

• Pass personally identifiable data to third parties

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.